Post by tiger1 on May 3, 2017 2:17:28 GMT -5
I just wanted to voice my pleasure with the product.
Not just the Romaxx, which is an AMERICAN made, high quality product! But the service provided as well.
I'm a Master Journeyman Architectural Millwright. I'm not very computer literate but have always been fascinated and wanted a CNC router. After much research, I chose the Romaxx.
It took me some time to learn and I'm still learning but it is incredible! The time it took me to learn is due to my lack of computer knowledge but I too, am now producing amazing products.
All of my issues have been lack of knowledge related but Ron has been there for me every step of the way with supreme patience. It's not his job to teach me computer skills so please, try to ascertain some knowledge of CNC systems before purchasing. That being said my calls for issues were always answered by Ron. I could tell he was busy each time, (noise in background, occasional people popping in asking questions) but he still made time to resolve my issues with patience and respect! I was never placed on hold and I could tell he felt I was important. Again these were not machine issues. These were my lack of knowledge of CNC systems. He has kept me up and running for 2 yrs. now.
If you're considering buying the product, don't hesitate. I would purchase again and plan to as my business grows. Thanks for all your help Ron as well as your patience. Mostly, thanks for making a GREAT AMERICAN MADE machine and standing behind your product. We need more of this in America!
Not just the Romaxx, which is an AMERICAN made, high quality product! But the service provided as well.
I'm a Master Journeyman Architectural Millwright. I'm not very computer literate but have always been fascinated and wanted a CNC router. After much research, I chose the Romaxx.
It took me some time to learn and I'm still learning but it is incredible! The time it took me to learn is due to my lack of computer knowledge but I too, am now producing amazing products.
All of my issues have been lack of knowledge related but Ron has been there for me every step of the way with supreme patience. It's not his job to teach me computer skills so please, try to ascertain some knowledge of CNC systems before purchasing. That being said my calls for issues were always answered by Ron. I could tell he was busy each time, (noise in background, occasional people popping in asking questions) but he still made time to resolve my issues with patience and respect! I was never placed on hold and I could tell he felt I was important. Again these were not machine issues. These were my lack of knowledge of CNC systems. He has kept me up and running for 2 yrs. now.
If you're considering buying the product, don't hesitate. I would purchase again and plan to as my business grows. Thanks for all your help Ron as well as your patience. Mostly, thanks for making a GREAT AMERICAN MADE machine and standing behind your product. We need more of this in America!
